OPTO VISION

1. Shipping Locations

We currently ship to addresses Overall India.

2. Processing Time

• Orders are typically processed within 1–3 business days.

• Prescription orders (e.g., glasses, contact lenses) may take 5–10 business days, depending on lens complexity and prescription verification.

• You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Rates & Methods

Shipping options and fees are calculated at checkout. Available methods include:

• Standard Shipping: [Estimated delivery time, e.g., 3–7 business days]

• Express Shipping: [Estimated delivery time, e.g., 1–3 business days]

• Free Shipping: As mentioned in Shopping Cart.

Shipping times are estimates and may be affected by external factors such as holidays, weather, or carrier delays.

4. Prescription Verification

Prescription eyewear and contact lens orders require verification:

• We may contact you or your eye care provider to confirm prescription details.

• Orders will not ship until verification is complete.

5. Local Pickup (If Applicable)

You may select in-clinic pickup at checkout:

• Pickup Location: 4,Preet Nagar, Sodal Road, Near Doaba Chowk, Jalandhar 144004

• You will receive a notification when your order is ready.

• Please bring ID and order confirmation when picking up.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order directly through the carrier’s website.

7. Delays & Exceptions

We are not responsible for delays caused by:

• Carrier issues

• Incorrect or incomplete shipping addresses

• Weather or natural disasters

Please ensure your shipping details are accurate when placing your order.

8. Damaged or Lost Items

If your order arrives damaged or is lost in transit:

• Contact us within 7 days of delivery for assistance.

• Include photos of the packaging and items (for damage claims).

• We will work with the shipping carrier to resolve the issue.